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1-800-490-0025 (Residential)

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Contact Us

*PLEASE NOTE: If your issue is an emergency or an urgent matter, do not submit this form. Call our Emergency Hotline at 1-800-490-0075, available 24 hours / 7 days.

Need Help?

*I Need Help With

To file a claim or find contact information for our Claims Department, please follow the instructions foundhere.

If you are experiencing a power outage, please clickhere to report your outage and do not fill out this form.

If you need to report a wire down, please call 800-490-0075 24/7 365 days a year.

For Information regarding Energy Efficiency Programs and Rebates please clickhere.

For Information regarding PSEG Long Island's Critical Care Program and how to enroll, renew, or to remove an enrollment, please clickhere.

If you are inquiring about a missing payment, please upload proof of payment for faster resolution.

To initiate a Start/Stop/Transfer service request, you must choose the appropriate option from the Menu above. For inquiries related to Start/Stop/Transfer Service, fill out the comments below.

Before reaching out to us, please review informationhere about when vegetation growth may be hazardous and how our tree trimming works to protect both the energy grid and tree health. If there is downed wire, please report it to us immediately, at any time at 1-800-490-0075.

*Are the trees touching the power lines?

Yes No

Please understand that if your tree or tree limbs are not in contact with the power lines, a private tree trimming company should be called for proper maintenance.

* Which power lines are involved?

Pole to Pole Pole to house

* Where is the tree located?

* Are the lines involved low enough to reach by hand or a passing truck?

Yes No

Please call l-800-490-0075 to report this immediately

Please provide specific information regarding the tree location and include a picture if possible. Example: tree branches are pulling down power lines running from pole to pole

To find out more about the Household Assistance Program, eligibility and how to apply, please clickhere

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To find out more about Determination of Customer Resources, please clickhere

Need help with an unusually high bill? Please call our customer support team directly at 1-800-490-0025. Speaking with a representative right away allows us to investigate thoroughly and find the best solution for you.

For Information regarding PSEG Long Island's Financial Assistance Programs, please click here. If your power has been disrupted due to nonpayment, do not fill out this form. Please call 1-800-490-0025 for faster service.

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